FAQ

We hope you love what your new WordPress swag! We stand behind everything we sell and want you to be happy with your new purchase. Should you find any issues with the quality of your new item, you can return or replace it within 60 days of purchase.

International Orders

International orders take 1-2 business days to process plus transit time. Delivery options include Economy International via UPS Mail Innovations (no tracking beyond departure, 1-4 weeks on average) and USPS Priority Mail International (with tracking, 1-4 weeks on average). All international customers are subject to the customs laws, duties, and taxes of the destination country. If your package is returned for any reason, you will be notified by email. If you do not respond within two weeks we will return the item(s) into our stock and refund you the amount of the order. Shipping and credit card transaction fees are non-refundable.

Domestic Orders

Domestic orders take 1-2 business days to process plus transit time. Delivery options include UPS 3 Day Select (1-3 business days), UPS Ground (1-5 business days), UPS Mail Innovations (1-5 business days), and USPS Media Mail (1-10 business days).

Returns / Exchanges 

We offer an exchange-only return policy on unworn, unwashed, and sealed merchandise. If you’d like to exchange any part of your order, please return the item(s) with the supplied address label from your package or ship to the address below with your name, email address, and order number. Please note you will be responsible for all postage. Once your merchandise has been returned, we will issue a store credit for the total value of your exchange via email within 24-48 hours. Please contact Customer Service with any questions or concerns.

Hello Merch
Customer Service (Mon-Fri, 8-5pm MST)
Call or Text: 602-432-2903
Email: contact@hellomerch.com

7310 W Roosevelt Street
Suite 32
Phoenix, AZ 85043

Refunds

Shipping and handling charges are non-refundable unless the merchandise is damaged or defective.

Bulk Ordering

We are happy to accommodate large orders! If you need more than 10 of any product, contact wordpress@hellomerch.com with the specific quantities and sizes that you need. Some items may have to be special-ordered. Bulk orders may be eligible for discount pricing, please ask!

Your Cart

Checkout
or Continue Shopping